Freshdesk vs Help Scout
The two at the top of the Zendesk Alternatives board. Neither is reviewed here and neither is scored: positions on that board are bought, and each one says what it paid.
Ticketing, automation and a knowledge base, with a free tier to start on.
- On the Zendesk board
- #1
- Paid for that spot
- Nothing — our pick
- Offer to switchers
- None
Shared inbox that keeps conversations looking like plain email to customers.
- On the Zendesk board
- #2
- Paid for that spot
- Nothing — our pick
- Offer to switchers
- None
Which should you use instead of Zendesk?
xAlternative does not answer that: nothing here is tested, and the order these two appear in was decided by what was paid for the position, not by us. Neither has paid to be on that board yet, so neither is offering anything to a switcher — both positions are unpaid picks of ours, and either can be claimed. The full board has every alternative to Zendesk listed on this site.