Ticketing, automation and a knowledge base, with a free tier to start on.
Zendesk Alternatives
helpdesk
Zendesk is a helpdesk and ticketing platform for support teams, covering email, chat and knowledge base.
Alternatives to Zendesk
10 tools listed · last changed 7 September 2026 · a position on this board costs $1
Shared inbox that keeps conversations looking like plain email to customers.
Omnichannel help desk, cheapest inside the Zoho suite.
Messenger-led support with an AI agent answering the first contact.
Help desk built for Shopify stores, with order actions inside the ticket.
Shared inbox and collaboration for teams answering customers together.
Tickets and help centre attached to the HubSpot CRM record.
Team inbox with internal chat threaded into every conversation.
Open-source help desk and live chat, self-hosted or cloud.
Ticketing that runs inside Microsoft Teams for internal IT and shared services.
This page covers Zendesk alternatives and competitors — apps like Zendesk, tools similar to Zendesk, and what to use instead of Zendesk for helpdesk. These are unpaid picks of ours, and each one is a position any tool can correct for $1.
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Shopify alternativesQuestions about Zendesk alternatives
- What are the best alternatives to Zendesk?
- Freshdesk, Help Scout, Zoho Desk, Intercom, Gorgias, Front, HubSpot Service Hub, Missive, Chatwoot, Desk365. This page lists 10 alternatives to Zendesk for helpdesk. Order is paid placement, not review: a position shows what the tool paid for it, and positions nobody has bought are picks by xAlternative, marked unpaid.
- Is there an open-source alternative to Zendesk?
- Chatwoot is listed here with public source. Open source is a tag on this site, and every tool carrying it, on every board, is at xalternative.lol/tags/open-source.
- What do these Zendesk alternatives offer people who switch?
- Nothing yet: no tool has paid for a position on this board, so no switching offer has been made on it. The first to take #1 pays $1 and has to say what it gives anyone who switches.
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xAlternative is not affiliated with, endorsed by or sponsored by Zendesk. “Zendesk” is a trademark of its owner, used here only to identify the product these alternatives compete with. Positions showing what they paid are paid placements; the dashed ones were picked by us, are listed free, and no tool asked to be there.